SHIP Chatbot Docs Package

Purpose: provide a machine-readable and human-readable support package for a docs-fed SHIP assistant.

Files:

• ship-support-playbook.md: operational decision and workflow guidance.
• ship-support-faq.md: concise Q&A responses for common support intents.
• ship-playbook-index.v1.json: retrieval/index contract for intent routing.

Usage:

• Load markdown docs as primary context.
• Use ship-playbook-index.v1.json to map user intent to required inputs, decision rules, and escalation rules.

Versioning:

• Increment ship-playbook-index.v1.json.version when intent schema or source mappings change.